3-Month Spotify Membership (1000 Diamonds)

Unfortunately, I've been trying to purchase a 3-Month Spotify Membership for 1000 diamonds for the past two months. 1000 diamonds have been deducted from my account, but I still haven't received the membership. I've sent countless emails and contacted them through the website. Divjot sent an email on March 14th, and then I exchanged emails with Nikita on March 18th, but I haven't received any response or positive outcome since then. I hope someone can genuinely help me. Nurdan.Bayram@dals.co.uk