Replace Your Organization's Email Sender

Make Your Learning Emails Recognisable

When you send course invitations, reminders, and notifications to your team through 5Mins, those emails come from a 5Mins address by default, such as hello@5mins.ai (course and program emails) or a no-reply address such as no-reply@5mins-updates.ai.

But here's the thing: your team is more likely to open and engage with emails that come from your company, not an unfamiliar third-party address, even if it's 5Mins.ai 😅

That's why we offer custom email sender setup - so your learning communications come from your company's email address instead.

Why This Matters

1. Better Email Recognition

When your team sees an email from learning@yourcompany.com instead of no-reply@5mins.ai, they instantly know it's from your organisation. This builds trust and increases the likelihood they'll:

• Open the email
• Click through to start their course
• Take the learning seriously

2. Reduced Spam Filtering

Many companies have strict email filters that automatically flag or block emails from unfamiliar domains. When emails come from your own company domain, they're:

• Less likely to end up in spam folders
• More likely to pass through corporate email security
• Treated as internal communications (which they are!)

3. Higher Completion Rates

When learners recognise and trust the sender, they're more likely to:

• Complete their assigned courses
• Respond to reminders promptly
• Take the learning program seriously

Some of our clients have reported up to 25% higher email open rates after switching to custom senders.

Real-World Example

Before (Default Sender):

From: 5Mins Team <hello@5mins.ai> Subject: Acme assigned you a course You've been assigned a course... 

After (Custom Sender):

From: Acme Learning <learning@acme.com> Subject: Acme assigned you a course You've been assigned a course... 

What Information We Need

To set up your custom email sender, we'll need the following information from you:

Required Information

Optional Information

• State/Province (e.g., "California")
• Zip/Postal Code (e.g., "94105")

Why do we need a physical address? This is a legal requirement for bulk email sending (CAN-SPAM Act). It's included in the email footer and ensures compliance with email regulations.

How to Get Started

Setting up your custom email sender is easy - we'll handle all the technical details for you.

Step 1: Choose Your Email Details

Decide on:

• What email address you want to send from (e.g., training@yourcompany.com, learning@yourcompany.com)
• Where replies should go (e.g., your support team's email)
• What name should appear in the "From" field

Step 2: Contact Our Customer Success Team

Send your email details to our Customer Success team. You can reach us at madlena@5mins.ai

Step 3: We'll Set It Up

Our team will:

1. Configure your custom sender in our system
2. Send a verification email to your chosen "From Email" address
3. Guide you through the simple one-click verification process
4. Test the setup to ensure everything works perfectly

Step 4: Verification (Quick & Easy)

After we set things up, you'll receive a verification email from SendGrid (our email service provider) at the email address you chose. You simply need to:

1. Open the verification email
2. Click the verification link
3. That's it!

This one-time verification proves you own the email address and prevents spam. It takes less than 30 seconds.

Step 5: Start Sending

Once verified, all emails to your team will automatically come from your custom sender. No further action needed!

Important Notes

Email Address Requirements

• ✅ Use an email address you control and can access (you'll need to verify ownership)
• ✅ Use a professional company email address (we recommend @yourcompany.com)
• ✅ Avoid personal email addresses (e.g., don't use john.smith@company.com - use a team address instead)
• ✅ Make sure the reply-to address is monitored so learners can reach your team

What Happens After Setup

• New emails: All future emails will come from your custom sender
• Previous emails: Past emails remain unchanged (but new ones will use your sender)
• No downtime: Email delivery continues normally during setup
• Fallback protection: If there's ever a verification issue, emails automatically fall back to the default 5Mins sender to ensure delivery. Replies still go to your Reply-To Email.

Can I Change It Later?

Yes! If you need to change your sender email address or other details, just contact our Customer Success team. We'll help you update your configuration.

How long does setup take?

Total time: Usually 1-2 business days

• Your part: 10 minutes to gather information and send it to us
• Our part: We'll set it up within 24 hours
• Verification: 30 seconds to click the link in the verification email

Will this affect my email deliverability?

It improves it! Emails from your own domain typically have:

• Better open rates
• Lower spam filtering
• Higher engagement from recipients

Do I need IT involvement?

Usually no. Unlike some email configurations that require DNS changes, our Single Sender Verification is simple:

• No DNS records to configure
• No technical setup required
• Just email verification

However, you should ensure:

• The email address you choose exists and can receive mail
• You have access to that inbox for verification
• Your email security settings allow emails from SendGrid (our email provider)

Can I use the same email for multiple purposes?

Yes, but consider creating a dedicated email address for learning communications (e.g., learning@yourcompany.com) rather than using a general inbox like info@yourcompany.com. This makes it clearer to recipients that it's about their training.

What happens if our verification expires?

Once verified, your sender stays verified permanently - there's no expiration. You only need to verify once during initial setup.

Will learners notice the change?

Yes, in a good way! They'll see emails coming from your company instead of 5Mins. You might want to:

• Mention in your next team communication that learning emails will come from the new address
• Add the email to company address books
• Update any email filtering rules

Best Practices from Our Customers

Recommended Email Addresses

Our most successful customers use addresses like:

• learning@yourcompany.com
• training@yourcompany.com
• development@yourcompany.com
• academy@yourcompany.com

Recommended Reply-To Addresses

Set replies to go to:

• Your L&D team's email
• Your HR support inbox

Avoid using noreply@ addresses - learners should be able to reach out if they have questions!

Communication Tips

When you launch your custom sender, consider:

• Announcing it to your team: "Learning notifications will now come from learning@ourcompany.com"
• Adding it to address books: Include in onboarding materials
• Monitoring the reply-to inbox: Respond to learner questions promptly

Next Steps:

1. Gather your information (use the table above as a checklist)
2. Contact our Customer Success team with your details
3. Verify your email when you receive the verification link
4. Watch your engagement improve!