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User Management

Editing a User's Profile

As an Admin you can edit people after they've been added to your 5Mins account, so you can fix mistakes or update details without deleting and re-adding anyone. The same Edit Profile drawer is used for invited and registered people. What happens when you save, especially when you change an email, depends on whether the person has accepted their invite yet.

You can now change a user's email address yourself. This used to require contacting 5Mins support; it's now something Admins can do directly from the People page, for both invited and registered users.

Only Admins can edit user profiles.

Where to edit a user

  1. Go to Admin → People.
  2. Find the person in the list. Their status shows as Invited (not yet accepted) or Registered (accepted and active).
  3. Open the person's three-dot menu and choose Edit user profile.
  4. The Edit Profile drawer opens with their details. Make your changes and click Update Profile.

What you can edit

For both Invited and Registered people, you can edit:

  • First name, Last name, Email
  • Role (using Edit Role), Team Member, Reports To, Region, Start date, Employee Number
  • Any Custom Fields set up for your account

Fields synced from your HRIS stay locked (see below).

Changing an invited user's email

Email is the most common thing to fix on an invite. When you change the email, you'll see an inline warning:

Changing the email will send a new invite to [new email]. The previous invite link will no longer work.

When you save:

  • The original invite is cancelled (its old invite link stops working).
  • A fresh invite is sent to the new address.
  • You'll see: "User profile updated successfully. Notification sent to [new email]".

If you didn't change the email, saving just updates the profile and shows "User profile updated successfully".

If the new email already belongs to someone else on your account (invited or registered), the save is blocked and your edits stay in the drawer, with a warning: "[email]: User is already on the platform". Enter a different email to continue.

If the invited person is part of a New Employee automation, any attributes you change (such as role, team, or custom fields) are used by the automation from that point onward.

Editing a registered user's email

For people in Registered status, you can change their email address as well as their other details. When you change it, you'll see an inline warning:

Changing this user's email will change their sign-in immediately. They will be logged out and will need to log in with the new email.
  1. Open Edit user profile for the registered user.
  2. Update the Email field and click Update Profile.
  3. You'll see "User profile updated successfully. Notification sent to [new email]".

After saving:

  • The user is logged out and can sign in with the new email straight away.
  • Their previous email no longer works for signing in.
  • Both addresses are notified: the previous email gets a notice that it's been removed and can no longer be used to sign in, and the new email gets a confirmation that it's now their login email for 5Mins. Each notice tells the user an administrator made the change and to contact their administrator if they weren't expecting it.

Users synced from your HRIS

If a user's account is synced from an HRIS integration, their email and other synced fields (such as Reports To, Region, Start date, Employee Number, and HRIS-managed custom fields) stay locked, with a “Synced from HRIS” tooltip. Update these details in your HRIS instead, and they will update in 5Mins on the next sync.

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